Back Office Services

Sales and marketing services

What is Back Office Outsourcing?

As the name implies, Back-office refers to those necessary functions to ensure the success and viability of the business. However, these services do not belong to core customer-facing operations, and the back-office functions are essential and equally important as the core functions.

Why outsource back-office processes?

Outsourcing back-office functions has many benefits, and these are some of the most important benefits.

  • Concentrate on core operations
  • Professionals with domain expertise perform the job
  • Flexibility at a higher level
  • Access to the most up-to-date technology and infrastructure
  • Lower costs
  • There is no hassle in staff retention and acquisition

Diverse Types of Back-Office Outsourcing Services

Outsourcing payroll 

Outsourcing payroll helps businesses of all sizes save time and money. Even start-ups and smaller companies have realised the importance of outsourcing accounting and payroll activities, and outsourcing has allowed organisations to save money and increase their income.

 

Data entry

Data entry can be a time-consuming but crucial process for any business. However, it is not a good idea to handle data entry within the home. Organisations can outsource data entry to a reliable and efficient outsourcing partner with a team of professionals, a robust infrastructure and security measures. It allows them to use their core business activities to impact their day-to-day operations directly.

 

Data extraction

Handling large amounts of data can be harrowing. Data is critical to your business decision making and should involve professionals who are data experts.

 

Data enrichment

The real problem starts when data comes from multiple sources. Multiple and incorrect entries can cause chaos. Data enrichment assures consistency and accuracy, so you can rely on the data to make sound business decisions.

 

Document imaging

Conversions of data from different sources, such as receipts, images, forms and papers, into electronic format is called document imaging. They are allowing companies to store large amounts of data digitally. The specialisation can bring about significant productivity gains, which a suitable outsourcing provider will be able to share with you.

 

Translingual Entry

Translingual entry is vital and requires multilingual data entry specialists who can perform data mining &migration and do both offline and online data entry jobs.

 

Invoice forms

This is another tedious data entry process, and it involves keeping track of the due, partial, and paid invoices and digitising through converting paper invoices to electronic format.

 

Human Resource Outsourcing

Human resources outsourcing allows organisations to achieve high employee satisfaction and streamline business processes. Outsourcing Human Resource functions have many benefits. It has been an excellent way for organisations to save time and create a better HR strategy that includes screening, hiring, auditing, and compensation, including leave management, retention and performance management, and building better processes and workflows. It allowed enterprises to save time, money, and effort and enjoy better inter-departmental coordination and higher ROI.

 

IT Support Outsourcing 

Post-sales support or technical assistance is essential for any company as it directly affects customer satisfaction and thus customer retention. Customers will call to discuss warranty issues related to their products or for technical support to troubleshoot minor and major problems. Therefore, professionals need to handle with solid technical expertise and experience in customer service. Outsourcing IT support ensures customer satisfaction and frees up your staff to manage multiple responsibilities, resulting in higher employee morale, customer satisfaction, and increased ROI.

 

Finance Function

The finance function is both essential and routine in every organisation. It is vital, but it can also consume time and require the highest proficiency and accuracy. Over the years, organisations have learned the value of outsourcing to professionals with the latest software and a team of experienced accountants. This function can be costly for you, as it requires time and money. Proven vendors can provide the software you require and have a dedicated team to offer any consultation that you may need. Essential tasks such as tax liability, income statements, VAT returns, cash flow statements, balance sheets and maintenance, cash flow statements, balances, ledge maintenance, annual accounts, bank reconciliation, adjustments of year-end accounts, credit card reconciliations, account payable reports, transaction entry, preparation of sales reports, tax liability statements and tax liability statements fall under this category.

 

Organisations increasingly realise the benefits of outsourcing or offshoring their back-office operations. They also recognise the competitive disadvantage of being the last to move.

Diverse Types of Back-Office Outsourcing Services

Outsourcing payroll 

Outsourcing payroll helps businesses of all sizes save time and money. Even start-ups and smaller companies have realised the importance of outsourcing accounting and payroll activities, and outsourcing has allowed organisations to save money and increase their income.

 

Data entry

Data entry can be a time-consuming but crucial process for any business. However, it is not a good idea to handle data entry within the home. Organisations can outsource data entry to a reliable and efficient outsourcing partner with a team of professionals, a robust infrastructure and security measures. It allows them to use their core business activities to impact their day-to-day operations directly.

 

Data extraction

Handling large amounts of data can be harrowing. Data is critical to your business decision making and should involve professionals who are data experts.

 

Data enrichment

The real problem starts when data comes from multiple sources. Multiple and incorrect entries can cause chaos. Data enrichment assures consistency and accuracy, so you can rely on the data to make sound business decisions.

 

Document imaging

Conversions of data from different sources, such as receipts, images, forms and papers, into electronic format is called document imaging. They are allowing companies to store large amounts of data digitally. The specialisation can bring about significant productivity gains, which a suitable outsourcing provider will be able to share with you.

 

Translingual Entry

Translingual entry is vital and requires multilingual data entry specialists who can perform data mining &migration and do both offline and online data entry jobs.

 

Invoice forms

This is another tedious data entry process, and it involves keeping track of the due, partial, and paid invoices and digitising through converting paper invoices to electronic format.

 

Human Resource Outsourcing

Human resources outsourcing allows organisations to achieve high employee satisfaction and streamline business processes. Outsourcing Human Resource functions have many benefits. It has been an excellent way for organisations to save time and create a better HR strategy that includes screening, hiring, auditing, and compensation, including leave management, retention and performance management, and building better processes and workflows. It allowed enterprises to save time, money, and effort and enjoy better inter-departmental coordination and higher ROI.

 

IT Support Outsourcing 

Post-sales support or technical assistance is essential for any company as it directly affects customer satisfaction and thus customer retention. Customers will call to discuss warranty issues related to their products or for technical support to troubleshoot minor and major problems. Therefore, professionals need to handle with solid technical expertise and experience in customer service. Outsourcing IT support ensures customer satisfaction and frees up your staff to manage multiple responsibilities, resulting in higher employee morale, customer satisfaction, and increased ROI.

 

Finance Function

The finance function is both essential and routine in every organisation. It is vital, but it can also consume time and require the highest proficiency and accuracy. Over the years, organisations have learned the value of outsourcing to professionals with the latest software and a team of experienced accountants. This function can be costly for you, as it requires time and money. Proven vendors can provide the software you require and have a dedicated team to offer any consultation that you may need. Essential tasks such as tax liability, income statements, VAT returns, cash flow statements, balance sheets and maintenance, cash flow statements, balances, ledge maintenance, annual accounts, bank reconciliation, adjustments of year-end accounts, credit card reconciliations, account payable reports, transaction entry, preparation of sales reports, tax liability statements and tax liability statements fall under this category.

 

Organisations increasingly realise the benefits of outsourcing or offshoring their back-office operations. They also recognise the competitive disadvantage of being the last to move.

OutEverything allows clients to concentrate on their core competencies by offering a wide range of outsourcing services. The Banking & Finance sector is increasingly turning to outsource to reduce costs and increase efficiency. We combine our industry expertise to offer customised back-office BPO services that meet the needs of our clients. Our primary goal is to ensure compliance with industry-respected security and quality standards while improving your service delivery excellence.

 

One of the main reasons banks choose back-office outsourcing is to increase success, improve the bottom line, massive information management with skilled resources, and reduce risk. Back-office outsourcing allows banks to manage extensive transactional processes regularly.

 

Banks can rely on our back-office support services to empower them and improve their business efficiency and bottom line.

Banks can outsource back-office support services to increase their agility and keep up with the competition in the fintech sector. We are helping them to be more productive and competitive. Back-office outsourcing also allows banks and financial institutions to regulate compliance.

 

Customer Care Outsourcing

Our technical support/helpdesk offers round-the-clock support that includes application operation support and support services at levels 0, 1, and 2.

 

Streamlining business processes, increasing business productivity

  • Transparency and Control in Operation: We ensure transparency and client control by providing regular reports on the project's progress.
  • Data Security and Confidentiality: To ensure the security of our client's data, we strictly follow ISO 27001 information security best practices.
  • 24*7 Operation: We guarantee an exceptional TAT which helps increase productivity and efficiency.
  • Data Quality and Accuracy Assured: Our processes comply with the ISO 9001:2015 standards and CMMI DEV 3. Our quality assurance team ensures that data accuracy maintains at or above 99 per cent.
  • Scalability and Adaptability: Scalable outsourcing models that can support business growth and project changes. Service flexibility, speed, and efficiency are all key to business continuity.
  • Skilled Human Resources: Highly trained professionals execute the assigned tasks with precision. They also receive regular training in essential skills to stay current on industry trends.

Outsourcing back-office functions has significant benefits.

  • Concentrate on core operations
  • Multifunctional expertise that can span business processes and functions
  • Cost savings immediately in staff, technology, support, and capital
  • Access to the most up-to-date technology and infrastructure
  • Avoidance of future investment, including regulatory spending
  • There is no hassle in staff retention and acquisition
  • Standardising processes and overseeing operations can reduce operational risk.
  • Service quality and efficiency improvements